Customer Returns and Shipping Associate
Full Job Posting
Get great perks.
- Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance, full-time eligible for medical coverage
- And many more benefits
- Compensation based on qualifications and experience
Help both your customer and your store win.
Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
Engage in and identify customer needs for shipping and explain different shipping options
Maintain the Shipping area to ensure efficient processing and storage of packages
Ensure supplies required to process Ship and Returns are in stock
Provide exceptional customer service to create a positive, inviting environment for customers
Understand and use basic selling skills to engage and present solutions
Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)
Essential skills and experience
- Able to work a flexible schedule based on the store’s needs
- Must be able to engage with customers and understand their needs to drive additional sales
- Ability to lift/push/move materials up to the 100-pound range
- Strong attention to detail, organization, ability to multi-task and manage priorities
- Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Staples does not sponsor applicants for work visas for this position.
Requirements
- Able to work a flexible schedule based on the store’s needs
- Must be able to engage with customers and understand their needs to drive additional sales
- Ability to lift/push/move materials up to the 100-pound range
- Strong attention to detail, organization, ability to multi-task and manage priorities
- Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Staples does not sponsor applicants for work visas for this position.
About Staples
Office supplies, technology products, and business solutions retailer.
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