Customer Resolution Specialist

Experience

• Level:
• Entry Level
• Remote Type:
• Flexible
• Job Family:
• Material Support & services
• Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
• By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
• Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
• Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
• High School Diploma or an Associate's Degree
• 2 years' experience with customer service within a similar sized organization
• End to End processing experience
• Self-starter and able to work without constant direction while administering your customer portfolio
• Office 365, Google Suite
• PC literacy, including word processing, spreadsheets and databases
• Strong communication skills in written and verbal English
• Experience working with SAP, Skywise, C4C, Back Office and Freshdesk is an advantage
• Aviation knowledge is an advantage
• Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds including safety warnings or alarms.
• Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation: Daily use of personal computer, telephone, copier, and related office equipment and using electronic identification card to enter building floors and internal doors.
• Carrying: Daily able to carry documents, electronic equipment up to 30lbs
• Lifting: Daily able to lift documents, electronic equipment up to 30lbs.
• Pushing / Pulling: Daily able to push and pull small office furniture and some equipment and tools.
• Sitting: Daily able to sit for long periods of time in meetings, working on computer
• Squatting / Kneeling: Occasionally able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: Daily able to stand for discussions in offices
• Walking: Daily able to walk through office areas including uneven surfaces.
• Able to work in US without current or future need for visa sponsorship
• Come on board and join us at Satair, an Airbus Services Company.
• VAS Aero Services is a subsidiary of Satair, an Airbus Services company
• If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany!
• A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
• Satair USA, Inc.
• US - Direct Hire