Customer Reliability Engineer
Role Overview
The reliability engineer provides on-site support to external customers for failure analysis and reliability assessment of rotating equipment, particularly sealing systems.
The role identifies reliability improvements, troubleshoots equipment, and performs root cause analyses using structured methodologies.
Key Skills for This Role
Full Job Posting
About John Crane
John Crane supplies flow control products and services for energy and process industries, including mechanical seals, couplings, filtration systems, and predictive digital monitoring technologies.
John Crane is part of Smiths Group.
Role overview
The reliability engineer provides on-site support to external customers for failure analysis and reliability assessment of rotating equipment, particularly sealing systems.
The role identifies reliability improvements, troubleshoots equipment, and performs root cause analyses using structured methodologies.
Responsibilities
- Analyze customer rotating equipment reliability, focusing on sealing system performance and optimization.
- Lead and support RCA investigations through site assessments, data collection, analysis, reporting, and presentation of findings and recommendations.
- Troubleshoot equipment in the field, diagnose problems, develop corrective actions, and implement solutions with customer teams.
- Present technical recommendations to customers to support reliability initiatives, sales opportunities, and RCA activities.
- Support customer sites with equipment measurements, seal installation, commissioning, and technical inspections.
- Follow company standards, procedures, quality requirements, and safety policies, and build customer relationships through effective technical support.
Education and experience
- Bachelor's degree in Mechanical Engineering or a related engineering discipline.
- At least 5 years of experience in rotating equipment and sealing systems, with a focus on maintenance, reliability, and asset performance improvement.
- Understand industrial plant operations, work management systems, turnaround planning, maintenance planning, and scheduling.
- Experience in a proactive, multinational, and multicultural environment.
- Strong knowledge of rotating equipment reliability principles and maintenance best practices.
Languages and preferred qualifications
- Fluency in English is required; Arabic is an advantage.
- Knowledge of the John Crane product portfolio is an advantage.
- Vibration Analysis, Machinery Lubrication, Thermography, CRE, and CMRP certifications are highly desirable.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at John Crane
Account Based Marketing Lead
Slough, GBR
Aviation Sales Manager
Edgewood, USA
Engineer II Filtration Eng
Pune, IND
VP IT & Digital
Slough, GBR
Technology Controls Manager (AI & Analytics)
Birmingham, GBR
Engineer I Wet Seals
Bengaluru, IND
Account Manager
Liverpool, GBR
Channel Manager
Hemel Hempstead, GBR