Customer Reliability Engineer

Job description

Key Responsibilities

• Perform reliability analyses of customer rotating equipment, with a focus on sealing system performance and optimization.
• Lead and support Root Cause Analysis (RCA) investigations for sealing systems and rotating equipment, including site assessments, data collection, analysis, reporting, and presentation of findings and recommendations to customers.
• Conduct field troubleshooting activities, including problem diagnosis, development of corrective actions, and implementation of appropriate solutions in collaboration with customer teams.
• Deliver detailed technical presentations and recommendations to customers to support reliability improvement initiatives, sales opportunities, and RCA activities.
• Provide on-site technical support for John Crane products and assist with customer maintenance activities.
• Support customer sites with equipment measurements, seal installation, commissioning, and technical inspections.
• Ensure all work adheres to John Crane standards, procedures, quality requirements, and safety policies.
• Develop and maintain strong customer relationships through effective technical support and professional communication.

Required Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Proficiency in conducting failure analyses and reliability assessments of rotating equipment, with a specific focus on sealing systems.
• Demonstrated ability to identify performance and reliability improvement opportunities.
• Experience in troubleshooting equipment issues and conducting Root Cause Analyses (RCA) using methodologies such as Fault Tree Analysis, Ishikawa (Fishbone) Diagrams, and Apollo RCA.
• Familiarity with structured problem-solving techniques.

Work Environment

• This is a full-time position based in Al Jubail, requiring on-site support to external customers. The role involves working closely with customer teams and adhering to John Crane's operational and safety standards.
• Application Information
• Salary for this position will be disclosed during the interview process. Interested candidates are encouraged to apply.