Customer Relationship Management Specialist
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Key skills for this role
About the Role
ECCO is looking for a Wholesale CRM Specialist to support MEA & CIS markets, managing end-to-end wholesale operations from order placement to delivery. The role requires 3-5+ years in wholesale operations, order management, or customer service, and fluency in English and Russian.
Key Skills for This Role
Full Job Posting
Wholesale CRM Specialist – MEA & CIS
Are you passionate about customer experience, operations, and driving seamless wholesale execution across multiple markets?
We are looking for a
Wholesale Crm Specialist
to join our team, supporting
Mea & Cis Markets
, ensuring excellence across the full customer journey—from order placement to delivery and beyond.
Your Role
As a key point of contact for both customers and internal teams, you will own and manage the
end-to-end wholesale operations process
, ensuring accuracy, efficiency, and exceptional service.
Customer & Order Ownership
- Manage the full customer journey: catalogue sharing, order placement, delivery, invoicing, and issue resolution
- Act as the go-to person for customers and internal stakeholders across wholesale operations
- Maintain strong relationships and ensure consistent communication
Sell-In & Order Execution
- Share catalogues, pricing, and delivery timelines
- Collect and validate seasonal orders within deadlines
- Ensure accuracy and completeness of all customer orders
Order Management
- Process and maintain accurate order entries in the system
- Validate orders against stock availability and commercial terms
- Handle amendments, cancellations, claims, and returns efficiently
Logistics & Delivery Coordination
- Track orders from placement to final delivery
- Coordinate with logistics, planning, and operations teams
- Ensure all shipping documentation is accurate and compliant
- Proactively resolve delays, shortages, and discrepancies
Sales Support & Analysis
- Monitor sell-through performance
- Identify replenishment opportunities
- Support top-up orders and highlight sales risks
Customer Management
- Own relationships across multiple markets including
CIS, GCC, Africa, and Türkiye
- Coordinate cross-functionally with sales, finance, and operations
- Follow up on accounts receivable and overdue balances
What We’re Looking For
- **Experience:**
- 3–5+ years in wholesale operations, order management, or customer service
- Strong background in
- order processing, logistics, and customer coordination
- Exposure to
- CIS markets
- is a strong advantage
- Knowledge of
- import/export regulations, Incoterms, and compliance (EAC, DoC)
- is a plus
- Experience with
Sap
or similar systems
Skills & Competencies
- Strong attention to detail and organizational skills
- Excellent communication and stakeholder management
- Ability to manage multiple markets and priorities
- Problem-solving mindset with a proactive approach
Languages
- Fluent in
English
- **Russian**
- is a a must.
Why Join Us?
You will be part of a
dynamic, international environment
, gaining exposure across multiple regions and playing a key role in driving operational excellence and customer satisfaction.
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