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Customer Relationship Executive

Digitide Solutions Limited
Thenkasi, IND
Full-time
Entry
Onsite
Discovered 2 weeks ago

Full Job Posting

Responsibilities

  • Handle customer inquiries and provide timely responses.
  • Build and maintain positive customer relationships.
  • Resolve customer issues and complaints effectively.
  • Provide accurate and up-to-date product/service information.
  • Collaborate with internal teams to ensure smooth operations.
  • Maintain a high level of customer satisfaction.
  • Stay updated with industry trends and customer feedback.
  • Document and report customer interactions and feedback.
  • Assist in developing customer engagement strategies.
  • Ensure compliance with company policies and procedures.

Qualifications

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to build rapport and maintain positive relationships.
  • Problem-solving and conflict resolution skills.
  • Attention to detail and organizational abilities.
  • Proficiency in MS Office and customer relationship management tools.
  • Knowledge of BFSI industry is an asset.
  • Ability to work independently and as part of a team.
  • Excellent time management and prioritization skills.
  • A positive and customer-centric attitude.

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