oracle

Customer Relationship Executive

Digitide Solutions

Kota, IND

Full-time

Junior · 2+ years experience

Onsite

Discovered 3 weeks ago

Full Job Posting

A bachelor's degree in Business Administration, Marketing, or a related field is preferred.
Minimum 2 years of experience in a customer-facing role, preferably in a collections or finance-related industry.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
Proficiency in MS Office and CRM systems, with the ability to quickly learn and adapt to new technologies.
Analytical mindset with the ability to interpret data and provide actionable insights.
Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
Excellent time management skills and a proactive approach to meeting deadlines.
A positive and professional attitude, representing the company's values and brand.
Willingness to continuously learn and develop, staying updated on industry trends and best practices.

Build and maintain strong relationships with assigned clients, understanding their unique needs and requirements.
Handle customer inquiries and complaints, providing timely and accurate responses to ensure customer satisfaction.
Collaborate with the collections team to resolve client issues, ensuring a fair and efficient process.
Conduct regular client meetings and presentations, keeping them updated on our services and offering tailored solutions.
Monitor and analyze client feedback, identifying areas for improvement and implementing strategies to enhance the customer experience.
Stay updated on industry trends and best practices, sharing relevant insights with the team to maintain a competitive edge.
Develop and execute customer retention strategies, aiming to increase client loyalty and long-term partnerships.
Assist in creating and implementing effective communication plans, ensuring clear and consistent messaging to clients.
Provide regular reports and insights on customer interactions, helping the team make data-driven decisions.
Support the team in achieving departmental goals and targets, contributing to the overall success of Digitide Solutions.

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