oracle

Customer Relationship Executive

Digitide Solutions

Kolhāpur, IND

Full-time

Junior · 2+ years experience

Onsite

Discovered 1 weeks ago

Communication

Full Job Posting

Minimum 1‐2 years of experience in customer service or relationship management, preferably in BFSI or back‐office environments.
Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
Strong problem‐solving abilities and a customer‐centric attitude.
Proficiency with CRM tools and Microsoft Office suite.
Ability to handle high call volumes while maintaining quality standards.
Attention to detail and strong organizational skills.
Flexibility to work in shift patterns, including evenings or weekends if required.
Basic understanding of banking, financial services, or insurance terminology.
Team player with a proactive approach to continuous improvement.
High school diploma or equivalent; bachelor's degree preferred.

Respond promptly to client inquiries via phone, email, and chat channels.
Diagnose and resolve customer issues, escalating complex cases when necessary.
Provide accurate information on products, services, and processes.
Maintain detailed records of interactions in the CRM system.
Identify patterns in complaints and suggest process improvements.
Collaborate with cross‐functional teams (operations, finance, IT) to address client needs.
Follow up with customers to confirm issue resolution and satisfaction.
Achieve defined service level agreements (SLAs) and key performance indicators (KPIs).
Participate in regular training and knowledge‐sharing sessions.
Contribute to the development of FAQs, scripts, and knowledge‐base articles.

Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
High school diploma or equivalent; bachelor's degree preferred.

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