oracle
Customer Relationship Executive
Digitide Solutions
Chennai, IND
Full-time
Onsite
Discovered 3 weeks ago
Full Job Posting
Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service orientation and empathy.
- Ability to build rapport and establish trust with customers.
- Proficiency in handling customer inquiries and complaints.
- Knowledge of customer relationship management tools.
- Experience in a customer-facing role is preferred.
- Ability to work independently and manage multiple tasks.
- Excellent problem-solving and conflict resolution skills.
- Proficiency in MS Office or similar software.
- A positive and customer-centric attitude.
Responsibilities
- Handle customer inquiries and provide timely responses.
- Resolve customer issues and complaints efficiently.
- Maintain a high level of customer satisfaction and loyalty.
- Build and nurture long-term customer relationships.
- Stay updated on company products, services, and policies.
- Collaborate with internal teams to enhance customer experience.
- Provide feedback and insights to improve customer service.
- Ensure compliance with customer service standards and procedures.
- Maintain accurate records of customer interactions and feedback.
About Digitide Solutions
IT Services & Consulting55000 employeesFounded 2024
AI-first digital transformation and business process management company.
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