oracle

Customer Relationship Executive

Digitide Solutions

Andhra Pradesh, IND

Full-time

Onsite

Discovered 3 weeks ago

Full Job Posting

A high school diploma or equivalent qualification is required.
Previous experience in a customer-facing role, preferably in the BFSI industry, is preferred.
Excellent communication skills, both verbal and written, with the ability to connect with customers.
Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
Proficiency in using customer relationship management (CRM) systems and other relevant software.
Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
A positive and friendly attitude, with a passion for delivering exceptional customer service.
Willingness to learn and adapt to new technologies and industry best practices.
Excellent time management skills and the ability to meet deadlines.
Basic knowledge of banking and financial services is an advantage.

Handle customer inquiries and provide prompt and accurate responses.
Resolve customer issues and complaints in a friendly and professional manner.
Maintain a thorough understanding of our products and services to offer tailored solutions.
Build and maintain strong relationships with existing customers, ensuring their satisfaction and loyalty.
Proactively identify customer needs and offer suitable products or services to enhance their experience.
Collaborate with internal teams to ensure a seamless customer journey and efficient issue resolution.
Provide regular feedback and insights to the management team, contributing to process improvements.
Stay updated with industry trends and competitor offerings to enhance our customer value proposition.
Ensure compliance with company policies and procedures, maintaining high ethical standards.
Actively participate in team meetings and training sessions to continuously develop your skills.

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career