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Customer Relationship Executive

Digitide Solutions
Puducherry, IND
Full-time
Onsite
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • A high school diploma or equivalent qualification is required.
  • Prior experience in a customer-facing role, preferably in the BFSI industry.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to work independently and manage multiple tasks effectively.
  • Proficiency in using customer relationship management (CRM) software.
  • Basic knowledge of data privacy and security practices.
  • A positive and enthusiastic attitude towards customer service.
  • Willingness to learn and adapt to new technologies and processes.
  • Fluency in English is mandatory; proficiency in other languages is a plus.

Responsibilities

  • Greet and assist customers with a friendly and professional attitude.
  • Handle customer inquiries and provide accurate information about our products and services.
  • Resolve customer issues and complaints in a timely and efficient manner.
  • Build and maintain a database of customer interactions and feedback.
  • Collaborate with other teams to ensure a seamless customer journey.
  • Stay updated with the latest company policies and procedures.
  • Conduct market research to understand customer needs and preferences.
  • Provide regular feedback to the management team on customer trends and insights.
  • Ensure compliance with data privacy and security regulations.
  • Maintain a positive and solution-oriented mindset when dealing with customers.

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