Customer Relations Specialist

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments

Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!

Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate

Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs

Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results

Reschedule unserviced accounts within 24 hours

Participate in quality assurance processes, programs, and initiatives

Safeguards customer’s privacy and other proprietary information

Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

The Pest Management Industry is growing – and is a recession resistant line of business

You have a service-oriented mindset that leads you to build loyalty and trust with clients

You hold yourself responsible to commitments

You value being part of a team

You want to join a company that supports the community

Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA

Previous experience in Customer Service or Sales preferred

High School Diploma or equivalent required

Excellent interpersonal and communication skills

Basic computer skills in various software and web-based applications

Proficient in Microsoft Office

Strong attention to detail and follow through

Demonstrated ability to prioritize tasks and manage time efficiently

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time

Be able to regularly lift and/or move up to 25 pounds

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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