Customer Relations Specialist

Job Summary

Operations

• Handle booking-related inquiries from all CCM touchpoints (hotline, Facebook, Twitter, and customer care email).
• Accurately log customer booking requests using designated systems (e.g., Vistra Corp, Systems 1 & 2).
• Follow established booking handling procedures and service standards.
• Provide accurate, valid, and complete information using appropriate tools and resources.
• Assist in contact center operations as needed during high-volume periods or exigencies.

Records Management

• Properly tag and categorize customer concerns based on interaction type.
• Ensure accuracy and timeliness of data entry and reports.
• Support improvements in templates, reporting, and data-gathering methods.
• Maintain organized records, including archiving when necessary.

Qualifications

• At least 2 years in college or completion of a 2-year vocational course
• With call center experience
• With sales and/or after-sales experience (required)
• Customer service experience is an advantage
• *Skills and Competencies:*
• Proficient in Microsoft Office applications
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Good typing speed (an advantage)
• Able to work with minimal supervision
• Strong critical thinking and problem-solving skills
• Keen attention to detail
• Good analytical and logical thinking skills