Customer Relations Coordinator
Role Overview
Flambeau offers a competitive wage plus medical, dental, vision, STD, LTD, 401(k) with company match, life, and more!
All offers of employment by Flambeau are contingent on completion of a drug test within 2 business days of your offer acceptance and a background check with results in compliance with company policy.
Flambeau, Inc. is an EOE AA M/F/Vet/Disability Employer and Drug Free Workplace.
Upon hire, Flambeau uses E-Verify to verify employment eligibility for roles based in the United States.
Key Skills for This Role
Full Job Posting
What You’ll Do
Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.
Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.
Complete contract reviews and manage revisions or changes to existing orders.
Monitor open orders to ensure timely delivery and communicate updates to customers and production.
Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).
Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).
Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.
Manage customer scorecards and escalate concerns to appropriate department heads.
Support Sales Account Managers on customer-related topics.
#FLAMBEAULOW
Education/Certification Requirements
- · College degree in Business or related field preferred, or equivalent practical experience.
Experience Requirements
- · Minimum two years of customer service experience in a manufacturing setting preferred.
Skill Requirements
- · Proficient in using Order Entry and related modules in an ERP system (Delmia Works/IQMs preferred).
- · Microsoft Office (basic to intermediate Excel skill level is required).
- · Excellent customer relations skills.
- · Clear and concise communicator.
- · Intuitive thinker (see ahead and understand the impact of actions and decisions).
Summary
Flambeau offers a competitive wage plus medical, dental, vision, STD, LTD, 401(k) with company match, life, and more!
All offers of employment by Flambeau are contingent on completion of a drug test within 2 business days of your offer acceptance and a background check with results in compliance with company policy.
Flambeau, Inc. is an EOE AA M/F/Vet/Disability Employer and Drug Free Workplace.
Upon hire, Flambeau uses E-Verify to verify employment eligibility for roles based in the United States.
About Flambeau, Inc.
Privately held U.S. plastics manufacturer producing injection- and blow-molded components, products, tooling, and assemblies for global customers.
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