Customer Project Manager

Role overview

Location and travel

• Candidates should be located in the Greater Toronto Area or Montreal area to balance on-site collaboration with field flexibility.
• The role is field-based, serves customers across Canada, and requires at least 20% travel.
• Relocation benefits are not provided.

Strategic leadership

• Champion project methodology by providing frameworks and tools for high-quality results.
• Lead initiatives from customer and contract alignment through physical implementation and successful completion.
• Promote consistent project management practices across involved areas.
• Drive continuous improvement within the Project Management Office.

Operational delivery

• Report implementation portfolio status, timelines, milestones, and phases from initiation to closure.
• Develop communication tools for internal teams and external stakeholders.
• Share project plans, schedules, and accountability tools for smaller-scale executions.
• Use performance management and capacity planning tools to support decisions.
• Perform administrative and support tasks required for project delivery.

Qualifications

• Bachelor's degree and recognized PMP certification, or currently pursuing the certification.
• More than 7 years of experience in diagnostic healthcare and extensive lab-specific project management experience.
• Strong self-organization and technical proficiency with project management software and digital tools.
• Proficient English is required; French may be required depending on geographical location.
• Strong communication and people-management skills, with the ability to work autonomously in a field-based role.
• At least 20% travel is required.

Salary range

• The expected salary range for the Ontario primary location is $90,312.00 to $118,534.50; no pay cadence is specified.

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