Customer Project Manager

Key Responsibilities

• · Deliver new customer logos into the business- we are growing our global footprint as well as our UK market. We want you to help drive new revenue opportunities into the business
• · Drive our customer platforms forward- we are constantly deploying new functionality and want to ensure our customers are kept updated. You will work with existing customers in their journey with Altia as we look to continuously improve their platforms
• · Manage customer change- our platforms are configurable and customers are always seeking change to how they operate. We want you to drive additional revenue into the business by prioritizing and supporting the delivery of change.
• · This is a technical role- our stakeholders rely on the knowledge our teams have from previous implementations to react to an ever-changing project environment. Having experience delivering platforms and/or other technical projects, into customers & understanding the potential risks & dependencies is important.
• What you can bring to the role:
• · Be comfortable with continuous improvement plans and ready to embrace change
• · Act as the focal point for communication between the customer and Altia
• · Meet with customers to develop and maintain good working relationships and contacts from the start and throughout projects.
• · Engage with internal & external stakeholders to identify, assess and mitigate risks to ensure an effective project delivery
• · Facilitate internal teams’ ability to determine the requirements for resources within projects.
• · Manage the timely delivery of service to the customer to agreed quality standards against the implementation timescales and/or contract requirements
• · Identify and manage variations to project or contract scope through formal CCN
• · Manage the financial accuracy of the project, working with technology and Finance to determine pricing accuracy for delivery & highlighting risks of overspend when necessary and ensuring our timesheet tool is being utilized effectively.
• What we can offer you:
• · Salary Range: Competitive
• · Contributory Auto-Enrolment Pension Scheme
• · Company Life Assurance Scheme
• · Company Sick Pay & Income Protection Scheme
• · Private Health & Dental Insurance (optional)
• · Enhanced holiday entitlement of 30 days per year plus bank holidays
• · Access to well-being support, including our Employee Engagement Programme
• · Volunteering Scheme/time off policy
• · Continual Development & Training
• · 35 hours per week (FTE)
• · On-site parking
• · Strong local transport links.
• subject to probationary period
• Closing date for Applications – [Date]
• NO AGENCIES PLEASE