Customer Project Manager

Role overview

Strategic leadership

• Champion project methodology and provide frameworks and tools to support high-quality results.
• Bridge customer needs, contracts, and physical implementation, leading initiatives to completion.
• Promote consistent project management practices across involved areas.
• Drive continuous improvement within the Project Management Office.

Operational delivery

• Report implementation portfolio status, timelines, milestones, and project phases from initiation through closure.
• Develop communication tools for internal teams and external stakeholders.
• Share project plans, schedules, and accountability tools for smaller-scale executions.
• Use performance management and capacity planning tools to support strategic and operational decisions.
• Complete administrative and support tasks needed for project delivery.

Candidate qualifications

• Bachelor’s degree and a recognized PMP certification, or currently pursuing the certification.
• More than 7 years of experience in diagnostic healthcare and extensive lab-specific project management knowledge and experience.
• Strong self-organization and technical proficiency with project management software and digital tools.
• Proficient English is required; French may be required depending on geographic location.
• Superior communication and people-management skills and proven ability to work autonomously in a field-based role requiring at least 20% travel.
• Candidates should be located in the Greater Toronto or Montreal Area.

Compensation

• The stated expected hiring range for the Ontario primary location is 90,312.00 to 118,534.50; the posting does not state the pay cadence.
• Actual pay depends on experience, qualifications, and other job-related factors.

Additional information