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Customer Program Manager

StandardAero
San Antonio, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 4 days ago
Account managementCommunication

Full Job Posting

Basic Qualifications:

  • Minimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.
  • Minimum of 5 years of experience in program management, customer account management, operations management, or related customer-facing business roles.
  • Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment.
  • Demonstrated experience managing program performance related to cost, quality, and delivery metrics.
  • Experience coordinating cross-functional teams and working with multiple internal stakeholders to meet customer commitments.
  • Strong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.
  • Bachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.
  • Desired Skills:
  • Strong customer relationship management and communication skills.
  • Excellent organizational, analytical, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Strong presentation skills with experience leading customer program reviews.
  • Experience working with senior leadership teams and executive-level customer stakeholders.
  • Familiarity with aerospace engine MRO operations and maintenance processes preferred.
  • Knowledge of aerospace contracts, service agreements, and operational performance metrics preferred.
  • Benefits that make life better:
  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Preferred Qualifications

  • Familiarity with aerospace engine MRO operations and maintenance processes preferred.
  • Knowledge of aerospace contracts, service agreements, and operational performance metrics preferred.
  • Bonus opportunities

Responsibilities

  • Serve as the primary customer point of contact for assigned MRO programs and long-term customer accounts.
  • Manage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.
  • Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.
  • Monitor and manage program performance related to cost, quality, schedule, and delivery commitments.
  • Lead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.
  • Support contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.
  • Manage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.
  • Analyze program financial performance, including cost tracking, forecasting, and profitability considerations.
  • Develop strong working relationships with customers, including senior-level customer representatives and internal leadership teams.
  • Support continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.

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