Customer Program Manager

Overview

What You'll Do

• Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out
• Build and maintain project plans, including project P&L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)
• Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders
• Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
• Identify and promote opportunities for Splunk products and services to meet additional customer requirements
• Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement
• Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content
• Build customer confidence in outcomes through leveraging methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions
• Understands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations set
• Effectively executes the RFP/SOW process in partnership with the sales teams and supporting PS teams
• Maintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenue
• Active involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved

Desired Skills And Experience

• Bachelor’s degree in technology, marketing, management or equivalent field
• 5-10 years of proven experience in service and / or software sales or program management
• Strong understanding of lifecycle service, professional services and enterprise software agreements
• Ability to manage multiple customer personas and tailor communications accordingly both verbally and written
• Demonstrated leadership skills with experience managing teams and driving critical initiatives
• Proficient in forecasting, market analysis, and customer satisfaction metrics
• Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies
• Professional Services tools familiarity; Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, etc.
• Technical competence; able to translate most customer requirements into proposals with minimal support from consultants / architects
• ****Hours of work:****
• 48 hours per week
• ****Benefits:****
• Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
• ****Application start and end date:****
• Starting 14th of January for approx. 4-6 weeks
• Why Cisco?
• At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
• We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
• These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
• Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
• We work as a team, collaborating with empathy to make really big things happen on a global scale.
• Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.