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Customer Program Manager

Overwatch Imaging
Nashville, USA
Full-time
Manager · 3+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

What You’ll do

  • Program Execution: Coordinate with internal product realization team to oversee customer specific solutions, release schedules, program milestones and contractual deliverables. Support, lead, and delegate tasks for successful program execution to ensure timely delivery of products and services to customers as committed.
  • Technical Performance: Technical understanding to support use-case development, integration, and troubleshooting of risks and issues. Continually grow and maintain an understanding of the customers’ needs, the product development as it evolves over time, and customer operations to ensure customer satisfaction. Obtain feedback on customer solutions and serve as the voice of the customer, bringing key customer needs, expectations, and feedback into the product development team.
  • Profit and Loss Responsibility: With knowledge and understanding of customer needs, work to develop follow-on business proposals to provide value and meet company financial objectives.
  • Customer Relationship Management: Make customers and their needs a primary focus and work diligently to ensure customer satisfaction and success. Develop and sustain productive customer relationships. Identify and capture opportunities for follow-on sales based on future customer needs.

What You’ll Bring

  • Experience and Education:
  • Experience maintaining customer relationships across technology upgrade cycles
  • Experience managing delivery of both commercialized and customized product, software, and service offerings
  • Experience managing Software as a Service programs a plus
  • Experience with intelligence systems operating on or in conjunction with piloted or unmanned aircraft
  • Experience with US Government acquisition and procurement processes
  • Experience with Export Compliance requirements and activities
  • Experience proposing and managing US DoD contracts
  • 3+ years of experience managing customer facing programs
  • PMP certification or bachelor’s degree in management and leadership or related technical field, or relevant military experience a plus
  • Eligible to maintain a US Secret Security Clearance
  • Technical Competence:
  • Technical understanding of Aerial Imaging and remote sensing and understanding of imaging fundamentals, image data analytics, and AI/ML is a plus
  • Expert communication skills and influence
  • Strong organizational skills and exceptional data management
  • Knowledge of schedule and risk development and management principles
  • Ability to track and manage multiple customer programs from inception to implementation
  • Ability to balance company goals and priorities with program/customer priorities to ensure customer, program, and company success
  • Character Attributes:
  • Thrives in a dynamic, fast-paced small startup business environment
  • Highly motivated self-starter able to work independently and with a team
  • Enjoys hands-on work and learning new skills
  • Eager to learn and solve real-world problems and accept new challenges
  • Takes pride in winning business and maintaining satisfied customers

Preferred Qualifications

  • Experience managing Software as a Service programs a plus
  • PMP certification or bachelor’s degree in management and leadership or related technical field, or relevant military experience a plus
  • Technical understanding of Aerial Imaging and remote sensing and understanding of imaging fundamentals, image data analytics, and AI/ML is a plus

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