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Customer Outcome Executive (Success Plan Sales)
Salesforce
GBR
Full-time
Mid
Onsite
Discovered 1 months ago
Salesforce
Role Overview
of the Role:
As a Customer Outcome Executive, you sit at the intersection of sales and customer success within our UKI Chief Customer Office (Chief Customer Office).
You lead a new, proactive customer success motion that orchestrates the handoff from sales vision to post-sale value realisation, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle.
This is a quota-carrying, high-impact role based in London.
Key Skills for This Role
Salesforce
Full Job Posting
Required Qualifications:
- Experience in a new logo sales role within a complex, enterprise SaaS environment.
- Track record of managing a quota or revenue target
- Experience developing and executing customer success or value-realisation plans with measurable outcomes.
- Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.
- Experience with customer health scoring or adoption analytics tools.
- Background in change management or organisational adoption strategy.
- Experience presenting to executive-level stakeholders on account strategy or recovery plans.
- Unleash Your Potential
- When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
- Accommodations
- If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
- Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
- Posting Statement
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Preferred Qualifications:
- Experience with customer health scoring or adoption analytics tools.
- Background in change management or organisational adoption strategy.
- Experience presenting to executive-level stakeholders on account strategy or recovery plans.
- Unleash Your Potential
- When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
- Accommodations
- If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
- Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
- Posting Statement
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Responsibilities
- Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.
- Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.
- Lead cross-functional strategies to stabilise accounts
- Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.
About Salesforce
Software & SaaS83334 employeesFounded 1999
The #1 AI CRM driving customer success together.
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