Customer Order Processor

We have a brilliant opportunity for a Customer Order Processor to join our team! Reporting to the Customer Operations Manager, you'll be responsible responsible for managing and processing all customer orders accurately and efficiently, ensuring timely dispatch and excellent customer service throughout the order lifecycle.

Process all B2B orders following the process end to end including: Order placement – making all necessary checks such as correct codes, prices, and quantities Ensure maximum fulfilment of all orders A timely dispatch as per the customers’ requirements Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/ registration Provide customers with updates on the order status and delivery information Able to adapt and use different customer portals where needed for order placement/ delivery bookings

Order placement – making all necessary checks such as correct codes, prices, and quantities

Ensure maximum fulfilment of all orders

A timely dispatch as per the customers’ requirements

Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/ registration

Provide customers with updates on the order status and delivery information

Able to adapt and use different customer portals where needed for order placement/ delivery bookings

Answer general queries from customers regarding orders/ stock

Work closely with our 3PLs

Process customer returns

Resolve any issues that come up: Discrepancies – track and monitor these until they are closed off Delays Incorrect items or damaged goods

Discrepancies – track and monitor these until they are closed off

Delays

Incorrect items or damaged goods

Work closely with different departments to make sure all orders are dispatched within the month to hit monthly sales targets

Process Tester orders/ kits onto the system and work with the relevant departments to have these completed

Process Transfer orders where needed between different warehouses

Process production orders for direct to customer orders (directly from factory)

Process samples for customers

Strong attention to detail and accuracy

Excellent communication and customer service skills

Ability to work under pressure and meet deadlines

Proficient in using various customer portals and ideally NetSuite ERP system

Problem-solving skills and ability to resolve issues effectively

Team player with strong collaboration skills

Previous experience in order processing or customer service role

Knowledge of B2B operations and logistics

Experience working with 3PLs and supply chain partners

Proficiency in Microsoft Office Suite