Customer Order Management Representative

Overview

• We are Covestro.
• We are curious.
• We are courageous.
• We are colorful.
• We refine chemical material solutions with game-changing products.
• Let us empower you to push boundaries.
• Join us and our 18.000 colleagues now and together we will make the world a brighter place.
• In your new role, you will:
• Manage customer orders from entry to delivery, ensuring on‑time, in‑full fulfilment and a high level of customer satisfaction.
• Coordinate closely with Sales, Supply Chain, Logistics and Finance to resolve issues and secure smooth order and delivery flows.
• Ensure that customer‑specific documentation and compliance requirements are met and that regional stock/warehouse activities are well aligned.
• Take responsibility as key user for Order Management processes and systems, providing first‑level support, creating training materials and supporting testing and roll‑outs.
• Contribute to continuous improvement and digitalisation initiatives in Order Management and SC&L Dubai.

What You Offer

• Should possess University degree or comparable education.
• 5 years experience in customer service, order management, supply chain or logistics, ideally in the UAE and/or wider MEAF region.
• Strong understanding of Order‑to‑Cash processes and logistical concepts; experience with regional stock or warehouse coordination is an advantage.
• Proficient user of ERP and other digital tools used in order management; experience as key user or trainer is a plus.
• Fluent in English; Arabic or other regional languages are an advantage.
• Strong communication and relationship‑building skills, with a service‑ and quality‑oriented mindset.
• Analytical and problem‑solving skills, with the ability to manage multiple priorities and work independently within defined frameworks.

Your Application

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