Customer Operations Specialist III-1

Education

Bachelor’s degree in commerce, Business Administration, Supply Chain, Operations Management, International Business Finance, Economics, or related field required. MBA or relevant postgraduate qualification preferred.

Work Experience

Typically, 2-5 years of Order-to-Cash Operations, Order Management, Customer Support, Post-Sales Support, or related business experience. Equivalent demonstrated capability, relevant trainee experience, ERP exposure, leadership potential and strong educational credentials may be considered based on business need.

Knowledge / Skills / Abilities

Strong communication skills and experience working with global customers or stakeholders.

Previous experience using SAP or equivalent ERP. SAP Super User experience preferred.

Experience supporting US, global customers, manufacturing, shared services, GCC, or global business services preferred.

Ability to manage a high volume of emails and transactions with a high level of attention to detail and accuracy

Advanced verbal and written communication, listening, administrative, time management and organizational skills

Ability to quickly evaluate a problem and provide effective solutions with a mutually beneficial outcome

Demonstrated ability to function effectively in a fast-paced team environment, while also having the ability to work independently and deliver results;

Excellent customer service skills

Advanced verbal and written communication.

Ability to investigate a situation objectively and utilize analytical skills to help identify root cause and corrective actions.

Assertive, self-directed and motivated, as well as possessing a positive attitude.

Experience creating training documentation, process flows, SOPs, or supporting process improvement initiatives preferred.

Ability to work overtime or adjusted schedules during peak seasons, training, or business need.

Level of Independence

Works under the direction of the Team Lead, Supervisor, or Manager. Exercises judgment in problem-solving and exception handling within established guidelines and may mentor or train Level I team members.

Office Environment (Includes field sales):

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel. (If travel percentage is required beyond occasional or is a regular part of the job, include “Up to x% travel and valid Driver’s License required.”)

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.