Customer Operations Assistant

Location

• Remote | (Must be available to Train in Neenah, WI)
• Hours: Monday – Friday | 8am – 4pm
• Wage: $22 - $25+/hour (Based on Experience)

Why ProAmpac

Position Summary

Essential Duties and Responsibilities

• Provides day-to-day support to Customer Operations Representatives across a select group of key and strategic customer accounts.
• Assists with order entry and order management , ensuring information is entered accurately and maintained appropriately.
• Creates and maintains customer status reports, spreadsheets, trackers, and other account documentation .
• Pulls, organizes, and analyzes account and operational data to support customer requests and internal decision-making.
• Investigates order, production, quality, scheduling, and delivery questions by gathering information from appropriate internal teams.
• Collaborates cross-functionally with Scheduling, Quality, Operations, Customer Service, Sales, and plant personnel to obtain information and assist the customer operations team resolve issues.
• Maintains accurate customer and order information within applicable systems and ensures documentation is current.

Qualifications & Skills

• Customer service, administrative support, order management, manufacturing, or similar experience preferred.
• Strong attention to detail and accuracy , particularly when working with orders, customer information, and large amounts of data.
• Proficiency with Microsoft Excel and comfort working with spreadsheets, reports, and data.
• Strong organizational skills with the ability to manage multiple priorities and changing needs.
• Demonstrated critical thinking and problem-solving skills with a willingness to investigate issues rather than simply escalate them.
• Approachable and collaborative, with the ability to build strong working relationships across departments .
• Strong written and verbal communication skills.
• Self-motivated and willing to take initiative while knowing when to ask questions or seek additional guidance.
• Coachable and receptive to feedback , with an interest in continued learning and development.

Growth Opportunity