Customer Operations Agent (1820)

To support the management team to deliver a cost effective, customer focused check in and disembarkation service to tourist and freight customers booked to travel through the Port of Cairnryan

To carry out all duties, and to conduct themselves, in line with the P&O Ferries Values and Behaviours

To ensure all operations are carried out in a safe manner.

To utilise skills and knowledge of Freight and Tourist operations and the business to work effectively

To be flexible to work across all areas of the Customer Operations Department to meet the demands of the business.

To assist colleagues in their development of the role

The responsibilities and duties:

To check in and process customers coming through the port

Release and out gate traffic

To provide a high standard of customer service to our customers

To ensure the safety of yourself and others in the port

To report any breaches or suspected breaches of security

Ensure personal behaviour promotes culture change and reflects the values of the business

The ideal candidate will:

Have customer service experience

Manage to work as part of a team and on their own

Understanding of IT systems such as Microsoft outlook/Teams

Experience working in a customer-facing environment.

operating within a safety-critical environment.

managing competing priorities in a fast-paced environment.

Previous experience within ports, shipping, logistics, transport, or ferry operations.

of vehicle marshalling or traffic management.

operating passenger transport vehicles.

If you have further questions then please reach out to the hiring manager Miki Lock for an informal discussion.

At P&O Ferries we want you to be you.

Not only will that make us stronger but will allow us to bring authenticity to everything we do.

We know our customers come from all walks of life and so do our employees.

We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues.

We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando