Customer Onboarding Specialist
Type: Full-time Department: Revenue Work Setup: On-site About ZIWO ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
Skills
About This Role
Overview
🕒 Type: Full-time
💼 Department: Revenue
About ZIWO
ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
As a fast-growing B2B SaaS startup, we’re building the future of customer experience.
Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond.
With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
About The Role
We’re looking for a highly organized and client-focused Customer Onboarding Specialist to join our team.
In this role, you’ll support new clients as they get started with ZIWO, ensuring a smooth and efficient onboarding experience through hands-on coordination, setup assistance, and training support.
This is a great opportunity for someone with a background in customer service or coordination who is eager to grow in a fast-paced, tech-driven environment.
What You’ll Be Doing
- Assist in scheduling onboarding sessions and maintaining clear communication with clients
- Help configure ZIWO setups for new customers according to their business needs
- Guide clients through onboarding documentation, videos, and platform tutorials
- Track onboarding progress and escalate any blockers to the senior team
- Collect feedback from clients and support post-onboarding surveys
- Keep CRM records updated with onboarding milestones and activities
- Ensure each client receives the tools and guidance needed for a successful launch
What You Bring
- Bachelor’s degree in any field
- Minimum of 2 years of experience in customer service, training coordination, or administrative roles
- Strong organizational and follow-up skills
- Tech-savvy with an interest in SaaS platforms
- Familiarity with CRM and onboarding tools
- Fluent in Arabic and English
ZIWO
- Be part of a fast-growing SaaS company shaping the future of customer engagement
- Work with a collaborative, client-first team passionate about making an impact
- Grow your career in a supportive, fast-paced environment
- Make a difference for businesses across the region using our platform
- ZIWO is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
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