Customer Onboarding Manager

Technical Skills

• Proven track record implementing software, managing projects, or consulting in a SaaS environment.
• Depth and quality of outcomes matter more than years on a CV.
• Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them.
• Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context.
• Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus.
• Behavioural Skills
• Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance.
• Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers.
• Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes.
• Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions.
• AI Skills
• Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication.
• Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work.
• More than a job:
• Equity with high growth potential, and a competitive salary
• Flexible working arrangements
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
• Wellbeing initiatives such as EAP services and generous parental leave policy
• Quarterly celebrations and team events
• On-site gym, table tennis, board games, books library, and pet-friendly offices
• We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
• Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
• You can find out more about life at Mitti via Youtube, Twitter, Instagram and LinkedIn.
• To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.