Customer Loyalty & CRM Executive
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Key skills for this role
About the Role
Location: Jumeirah Village Circle (JVC), Dubai We are looking for a motivated and organized Customer Loyalty & CRM Executive to join our team and help grow our direct customer sales channels.
Key Skills for This Role
Full Job Posting
**Location:** Jumeirah Village Circle (JVC), Dubai
We are looking for a motivated and organized Customer Loyalty & CRM Executive to join our team and help grow our direct customer sales channels.
Responsibilities
- Manage and update customer databases from CRM systems and WhatsApp.
- Organize customer information and maintain accurate records.
- Execute WhatsApp marketing campaigns and customer engagement activities.
- Follow up with inactive customers and encourage repeat orders.
- Support the development and management of customer loyalty programs.
- Monitor customer feedback and customer retention activities.
- Prepare weekly reports on customer activity and campaign performance.
- Assist in increasing direct orders and reducing dependency on delivery platforms.
Requirements
- Good communication skills in English.
- Good knowledge of Microsoft Excel.
- Experience with WhatsApp Business and customer service.
- Organized, detail-oriented, and proactive.
- Previous experience in CRM, customer service, telesales, or marketing is an advantage.
- Pay: AED2,000.00 - AED2,500.00 per month
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