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Customer Interaction Center Representative

Al Tayer Group Career site
Sharjah, UAE
Junior · 1–2 years experience
Onsite
Discovered Today
Communication

Full Job Posting

Qualifications

  • Education/Certification and Continued Education • High school Certificate Years of Experience • 1-2 years relevant experience Knowledge and Skills • Customer service skills/ certification is an advantage • Exposure to multicultural environment • Well groomed with pleasant personality • Excellent communication skills
  • Education/Certification and Continued Education
  • High school Certificate
  • Years of Experience
  • 1-2 years relevant experience
  • Customer service skills/ certification is an advantage
  • Exposure to multicultural environment
  • Well groomed with pleasant personality
  • Excellent communication skills

Responsibilities

  • Functional Roles and Responsibilities • Be part of the Telemarketing activities during campaigns. • Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance • Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor • Direct the customer to the relevant advisor who will attend to him • Call customers to get follow feedback on their visits to ATM. • Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction • Support the reception in managing the courtesy vehicles. • Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
  • Functional Roles and Responsibilities
  • Be part of the Telemarketing activities during campaigns.
  • Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
  • Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
  • Direct the customer to the relevant advisor who will attend to him
  • Call customers to get follow feedback on their visits to ATM.
  • Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
  • Support the reception in managing the courtesy vehicles.
  • Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

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