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Customer Insights Analyst

ING Group
Sydney, AUS
Full-time
Mid · 5+ years experience
Onsite
Discovered 1 months ago
pythonsassqltableau

Full Job Posting

What you’ll do

  • Partner with business stakeholders to understand strategic challenges, define analytical approaches, and provide data-driven recommendations that support key business decisions.
  • Develop and deliver customer and digital engagement analytics, including forecasting and behavioural modelling, to identify opportunities for growth, customer engagement, and improved customer outcomes.
  • Own the end-to-end analytics lifecycle, from requirements gathering and data sourcing through to model development, insight generation, reporting, and continuous improvement.
  • Create compelling dashboards, visualisations, and presentations that translate complex data into meaningful insights for senior leaders and cross-functional teams.
  • Leverage your experience in analytics, metrics, reporting, and modelling, alongside strong SQL, SAS, Python, and data visualisation capabilities, to drive innovation, process improvement, and evidence-based decision making.
  • Develop insights into customer behaviour across mobile and web channels, including digital engagement, feature adoption, customer interaction patterns and channel usage trends.
  • What we’re looking for
  • Degree qualified in Business, Finance, Information Technology, Analytics, Management, or a related discipline, with a commitment to ongoing professional development.
  • 5+ years' experience in a business or operational environment, including at least 2 years in analytics, metrics, reporting, modelling, or insights-focused roles.
  • Strong technical capability in SQL, SAS, Python, or similar data analysis tools, with experience using Tableau or other visualisation platforms to tell compelling data stories.
  • Experience in banking, financial services, customer analytics, marketing analytics, campaign optimisation, or customer lifecycle management will be highly regarded.
  • Experience analysing customer behaviour, digital interactions, mobile app or web engagement data will be highly regarded.
  • An analytical and commercially minded professional with excellent communication, stakeholder management, problem-solving, and influencing skills, who can work independently while building strong relationships across the business.
  • What’s in it for you?
  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT Day to volunteer on approved sustainability activity

Qualifications

  • Degree qualified in Business, Finance, Information Technology, Analytics, Management, or a related discipline, with a commitment to ongoing professional development.
  • 5+ years' experience in a business or operational environment, including at least 2 years in analytics, metrics, reporting, modelling, or insights-focused roles.
  • Strong technical capability in SQL, SAS, Python, or similar data analysis tools, with experience using Tableau or other visualisation platforms to tell compelling data stories.
  • Experience in banking, financial services, customer analytics, marketing analytics, campaign optimisation, or customer lifecycle management will be highly regarded.
  • Experience analysing customer behaviour, digital interactions, mobile app or web engagement data will be highly regarded.
  • An analytical and commercially minded professional with excellent communication, stakeholder management, problem-solving, and influencing skills, who can work independently while building strong relationships across the business.
  • What’s in it for you?
  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT Day to volunteer on approved sustainability activity

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