Customer Fulfillment Supervisor*
Full Job Posting
Welcome to Cascades!
Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join AIDA NEJADI's team as a Customer Fulfillment Supervisor* in Vaughan and help build a more sustainable future.
What’s in it for you
Taking care of our people is in our nature - so you’ll enjoy:
Annual salary between $80,000 and $110,000
Profit sharing and an employee share purchase plan
A hybrid work model
A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
An annual allowance to spend on goods and services of your choice
A yearly wellness program and employee assistance program
A collaborative, respectful, and people-centered workplace
Your Role
- As Customer Fulfillment Supervisor* , you’ll take on real challenges that bring out your full potential. Your scope includes:
- Develop and implement a customer fulfillment strategy aligned with current business processes, policies, and order processing deadlines
- Lead efforts to achieve customer satisfaction goals by building and managing a high-performing, customer-centric team; ensure effective management and achievement of customer satisfaction KPIs
- Monitor strategic accounts and foster strong, lasting customer relationships
- Proactively identify and resolve issues related to customer orders, responding effectively to critical situations
- Ensure team compliance with business rules and mastery of tools and techniques necessary for delivering exceptional customer fulfillment
- Promote a culture of continuous improvement to enhance fulfillment quality and profitability
- Act promptly to prevent potential crises, escalating issues when appropriate
What you bring
You're a natural fit for Customer Fulfillment Supervisor* if you have:
Proven experience in customer fulfillment, with strong process adoption and execution
Proficient in SAP and Microsoft Office Suite (Outlook, Teams, Word, Excel)
Accountable, customer-focused, and recognized as a change ambassador with a positive, proactive mindset
Strong leadership, coaching ability, and team collaboration in fast-paced environments
Excellent problem-solving, prioritization, and decision-making skills
College diploma or Bachelor’s degree in Sales, Supply Chain, or related field (asset)
Bilingual (English required; French an asset) with strong communication skills
If you bring the same care to who you are as to what you do, we’d love to meet you!
Apply now and join our team as Customer Fulfillment Supervisor* in Vaughan.
Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.
Apply now
Discover Cascades
Since 1964, Cascades has been driving innovation in the manufacturing sector by offering sustainable, innovative, and value-creating solutions in packaging, hygiene, and recycling.
At Cascades, we respect nature. And above all, we respect our 9,000 employees. With 60 facilities across North America, we offer a committed and diverse environment where everyone can thrive and contribute to the company’s success.
You are our greatest strength!
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About Cascades
Manufacturer of eco-friendly packaging, hygiene, and recovery products.
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