CUSTOMER FLEXIBILITY PROGRAMS DEPARTMENT MANAGER
Role Overview
Leads development and delivery of Manitoba Hydro’s customer flexibility portfolio under the direction of the Director, Energy Service Advice and Products.
The portfolio includes program planning and performance, distributed energy resource enablement, and customer programs designed to deliver measurable customer and system value.
Key Skills for This Role
Full Job Posting
Position overview
Leads development and delivery of Manitoba Hydro’s customer flexibility portfolio under the direction of the Director, Energy Service Advice and Products.
The portfolio includes program planning and performance, distributed energy resource enablement, and customer programs designed to deliver measurable customer and system value.
Department and people leadership
- Lead departmental priorities, work planning, budget development and oversight, resource allocation, and delivery accountability.
- Provide staffing, coaching, mentorship, succession planning, employee development, and performance management.
Portfolio and program delivery
- Develop roadmaps aligned with enterprise goals, including program sequencing, business and regulatory cases, governance, partnerships, and operational requirements.
- Lead customer-focused program design, implementation, scaling, and ongoing delivery across residential, commercial, and industrial customers.
- Apply the CARE model, customer insights, operational data, process improvement, technology, and organizational change to respond to customer, business, and system needs.
- Monitor participation, delivered capacity, program effectiveness, customer outcomes, performance indicators, reporting, and results.
System alignment and external work
- Lead customer distributed energy resource enablement and connections with technical and operational areas.
- Align programs with electricity-system planning, operations, capacity needs, and constraints.
- Track emerging practices, technologies, and market trends and turn viable opportunities into recommendations, pilots, or programs.
- Manage cross-functional and external relationships, including consultants, technology vendors, aggregators, service providers, and delivery partners.
- Develop regulatory submissions, evidence, and recommendations; represent Manitoba Hydro in proceedings, hearings, industry forums, and working groups.
Risk and compliance
- Identify and manage operational, financial, regulatory, technology, cybersecurity, privacy, and customer-adoption risks.
- Ensure programs meet applicable legislation, regulatory requirements, corporate policies, safety requirements, and data governance, cybersecurity, privacy, and technology integration requirements.
Benefits and schedule
- The posting describes a competitive salary and comprehensive benefits package and a defined-benefit pension plan.
- The schedule typically provides every second Monday off, subject to location and operational requirements.
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