Customer Experience Support

About This Role

Please note: To be successful in this position you must have an understanding of Les Mills. Candidates must also be fluent in English and Arabic. Please do not apply if you do not meet those requirements.

Les Mills is a global fitness company that inspires millions of people to get moving every week. They engage with us and rely on us for the world’s best group training. From our base here in Dubai our highly motivated team manages over 20 different countries. Dubai to New Delhi, Jeddah to Johannesburg we're growing quickly.

The Customer Experience Support position is pivotal to the continued growth of the business and success of the Customer Experience (CX) team across the Middle East and India. The role will provide full sales and service support function to the Customer Experience Managers with support to maximise their impact within their regions. 

To be successful in this position you must be meticulously organised and enjoy working in a fast paced performance focused environment. Administration experience and a high degree of computer literacy is a must. 

Your accountabilities will include:

• Appointment setting for new and existing customers
• Outbound calling
• Providing club launch support
• Collating data information, customer insights and intelligence through proactive database and regional account management
• Plan and coordination of trainings and education to meet LM IMEA business requirements and provide exceptional and on brand experience to club partners
• Assist in identifying new opportunities and infringement opportunities
• Administration, data entry and support functionality for our CX team

You will be part of a value driven company and team that is passionate about making a real difference in the world. You'll live our team values: we trust one another, commit to decisions/plans of action and hold each another accountable for delivering committed targets and results.

The successful candidate must be fluent in both Arabic and English and must be based in the UAE. There is no relocation provision for this role.