Customer Experience supervisor
Skills
About This Role
Company Description
Carwah, founded in 2018, is Saudi Arabia’s leading digital car rental platform, connecting over 110,000 cars and 1,300 rental offices across 45 cities and airports.
Our mission is to simplify car rentals with a technology-driven platform that allows customers to book vehicles quickly and seamlessly.
With innovative solutions like cloud yards, we’ve optimized car rental logistics, ensuring faster delivery and improved operational efficiency for rental partners.
As a trusted partner for thousands of customers and businesses, Carwah continues to play a pivotal role in driving smarter mobility solutions in support of Saudi Arabia’s Vision 2030.
We aim to expand our impact across the GCC and beyond with a blend of passion, technology, and purpose.
Role Description
This is a full-time remote role for a Customer Experience Manager.
The primary responsibilities include managing customer interactions to ensure satisfaction, improving customer experience through effective communication, analyzing customer feedback, and implementing service enhancements.
The role also involves close collaboration with cross-functional teams to refine processes and strengthen customer service delivery.
Qualifications
- Strong expertise in Customer Satisfaction and Customer Experience management
- Proficient in Communication and interpersonal skills to engage with customers and teams
- Analytical Skills to interpret customer feedback and drive actionable improvements
- Customer Service knowledge to effectively address inquiries and resolve issues
- Demonstrated ability to work independently and in remote environments
- Familiarity with the car rental or mobility sector is a plus
- Bachelor’s degree in Business, Marketing, Communications, or related field is preferred
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