Customer Experience Specialist

What You’ll Do

What Success Looks Like

What You Bring

• Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable
• Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact.
• Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely.
• Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty.
• Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm.
• Where You’ll Grow
• High-performing Associates can grow in several directions:
• Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
• Leadership Tracks: Senior Associate → Team Lead → CX Manager
• Enablement Tracks: Quality & Training or Workforce Management
• Every path begins with mastering the art of creating confidence through care — the hallmark of Quince CX.

Why You’ll Love Working Here

Requirements

• High School diploma or GED
• Minimum 2 years of customer service experience
• This is a hybrid role with a 5-day work week that includes weekend days. Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules:
• Monday, Tuesday, Friday, Saturday, Sunday
• Monday, Thursday, Friday, Saturday, Sunday
• Compensation & Benefits
• $24 CAD/hour with tenure based increases
• Up to $1,300 CAD/month performance bonus
• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
• This posting is for an existing vacancy.
• All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
• Pay Range
• $24 — $24 CAD
• WHY QUINCE?
• Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
• EQUAL OPPORTUNITY & HIRING INTEGRITY
• Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
• Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
• Security Advisory: Beware of Frauds
• At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.