Customer Experience Representative

Role overview

Employment and work location

• Temporary full-time role with a duration of up to 12 months.
• Based at municipal service centres in Lindsay, Bobcaygeon, Coboconk, and Omemee, Ontario.
• Normal schedule is 35 hours per week, Monday to Friday, with core hours between 8:00 a.m. and 5:00 p.m.
• Work includes a general office environment and occasional off-site travel; meetings and emergencies may occur outside normal hours.

Role duties

• Serve customers in person, by telephone, and online; handle inquiries, process payments, create service requests, and administer licenses, permits, and certificates.
• Provide oath, affidavit, and municipal-document assistance; perform cash balancing, financial reconciliation, data entry, and letter writing.
• Administer procedures, recommend process improvements, investigate customer concerns, and escalate issues as appropriate.
• Maintain records and databases with regard to policy and municipal privacy legislation; provide data for reporting and decision-making.
• Procure authorized goods and services and perform related duties.

Qualifications

• Post-secondary diploma in Office Administration, Municipal Administration, or a related field.
• At least three years of related progressive experience; municipal or similar multi-service experience is preferred.
• Working knowledge of municipal services and related legislation.
• Strong customer-service, interpersonal, oral and written communication, time-management, prioritization, accuracy, discretion, and confidentiality skills.
• Proficiency in Microsoft Office, the internet, and related software.
• Valid Ontario Class G driver's licence or ability to frequently attend work-related activities at various sites.
• An acceptable Criminal Record Check is required upon a conditional offer.

Compensation

• Salary is listed as $34.06 (2026); the description does not specify a pay cadence.