Customer Experience Project Management Supervisor

KEY RESPONSIBILITIES

• Supervise and coordinate customer experience project activities, including call center and rebate processing initiatives, from project initiation through completion while ensuring timelines, budgets, and processes are maintained.
• Develop and maintain project schedules, resource plans, risk mitigation strategies, and priorities while proactively managing multiple projects in an ambiguous and fast-paced environment.
• Collaborate effectively with cross-functional teams, internal stakeholders, operations, and external clients to align project objectives, meet business goals, and successfully deliver client outcomes in a matrix environment.
• Serve as a trusted partner and primary liaison for internal teams and clients, building and maintaining strong client relationships while providing thought leadership, expertise, and knowledge sharing.
• Demonstrate strong attention to detail and a continuous-improvement mindset by identifying opportunities to enhance processes, improve customer experiences, and increase operational effectiveness.

Qualifications

• Experience in managing customer experience projects with a focus on delivering measurable improvements.
• Strong knowledge of project management methodologies and tools relevant to CX initiatives.
• Ability to lead teams and coordinate multiple stakeholders to achieve project goals.
• WE VALUE
• Experience in customer experience or project management roles within technology or manufacturing sectors.
• Strong analytical skills and the ability to translate customer insights into actionable plans.
• Proficiency in project management software and data analytics to track project performance.
• BENEFITS OF WORKING FOR HONEYWELL
• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
• The salary range for this position is ($83,600.00 - $105,000.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
• The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted Date: September 22nd, 2026.

ABOUT HONEYWELL TECHNOLOGIES

Preferred Qualifications

• Bachelor’s degree in business, marketing, or related field preferred.
• Knowledge of digital transformation strategies and customer journey mapping is a plus.