Customer Experience & Market Insights Consultant

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

As a Customer Experience & Market Insights Consultant, you will help bring the voice of the customer (VOC) into decisions across Caterpillar's solutions, products, services, and digital offerings.

This is an opportunity to partner across teams, turn research into action, and influence initiatives that improve customer experience and drive business impact.

This individual contributor role executes customer experience (CX) and market insights projects that shape CSCR (Customer Solutions Core Regions) business decisions for solutions, technology, products, services, and digital offerings.

The role plays an important part in bringing the voice of the customer into decision-making and helping the business identify opportunities for growth through clear, actionable insights.

Strong customer focus with the ability to anticipate needs, build trusted relationships, and deliver solutions that improve satisfaction and business outcomes.

Demonstrated commitment to service excellence, including the ability to proactively address issues, resolve complex challenges, and create positive customer experiences.

Working knowledge of consulting skills, with the ability to scope projects, clarify objectives, communicate progress, and deliver high-quality work.

Effective communication skills, including the ability to present ideas clearly, write polished reports, adapt messaging for different audiences, and use feedback to strengthen outcomes.

Ability to influence stakeholders by building credibility, communicating recommendations with clarity, and supporting decisions with sound rationale.

Strong problem-solving skills with the ability to assess issues, evaluate options, and recommend practical solutions based on facts and data.

Relationship management skills that support strong partnerships with internal and external stakeholders and help resolve issues effectively.

$128,470.00 - $192,710.00

and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Please note that salary is only one component of total compensation at Caterpillar.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Qualified applicants of any age are encouraged to apply.

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