Customer Experience Manager

At Berkley, our mission is Care Reimagined. As Customer Experience Manager, you will play a pivotal role in supporting the Deputy and General Manager to shape experiences that enable residents to live with comfort, joy and dignity, whilst ensuring the home remains commercially strong, and respected in the local community.

For the third year running, Berkley Care is the only UK luxury care home provider to be recognised in this year’s Top Employer Awards for going above and beyond when it comes to employee well-being and development. This award is given in recognition of the group’s commitment to creating a nurturing, inclusive and supportive work environment, where the culture is warm and encouraging.

An individual who is kind, compassionate and treats others with respect

Outstanding people skills with the ability to engage with a variety of people, eg residents, their families, the home team and the local community

Strong leadership skills with the experience to motivate, develop and delegate to others

Strong commercial, business development and sales experience

Creativity, innovation with experience of event marketing and social media

Patience with the ability to empower and support residents with activity choices and desired experiences

The ability to manage special events and celebrations, including those to promote the home

Planning and budgeting with an excellent attention to detail and solutions-focussed

Excellent communication, organisational and time management skills with the ability to remain calm under pressure

Free meals and drinks whilst at work

Monetary rewards for long service

Enhanced Maternity and Paternity Pay

Industry leading Company Sick Pay (for critical illness and clinically necessary surgery)

Access to a raft of benefits and discounts in hundreds of online and high street locations, plus a Blue Light Card

Cycle to Work Scheme

On-Demand Pay

Employee Assistance Programme plus a 24/7 GP Helpline

A luxury working environment

Excellent learning, development and training opportunities

So, if you want a rewarding role as an Customer Experience Manager in an environment where you’ll be valued for the person you are and where you’ll be appreciated and respected for what you can bring to the role, apply today. There is a two-stage interview process, one of which is a face-to-face in-person interview with the General Manager.

At Berkley Care Group, we are committed to providing EDI at all levels in our company. We recognise that employing people who have diverse talents, experiences and perspectives not only contributes to our success but also allows us to have a more exciting, innovative and creative workforce. Therefore, we are committed to creating an inclusive workplace that respects and values all individuals, including those who are Neurodiverse.

#INDHP