Customer Experience Manager
Role Overview
Les Mills is seeking a Customer Experience Manager to grow its customer base and support existing club partners across the region.
The role is responsible for the success and performance of Les Mills across a regional market covering more than 20 countries.
Key Skills for This Role
Full Job Posting
Role overview
Les Mills is seeking a Customer Experience Manager to grow its customer base and support existing club partners across the region.
The role is responsible for the success and performance of Les Mills across a regional market covering more than 20 countries.
Requirements
- A background in fitness equipment sales or extensive experience in health club management is required.
- Fitness industry experience is required.
- The candidate should be a high achiever who can work autonomously in a fast-paced, performance-focused environment.
- Strong sales, negotiation, deal-closing, time-management, self-motivation, and reliability are required.
- Fluency in Arabic and English is ideal.
- The successful candidate must be based in the UAE.
Accountabilities
- Achieve retention, program growth, and club-partner loyalty targets.
- Execute the Les Mills value proposition.
- Launch all new Les Mills partners successfully.
- Plan and coordinate training and education for regional business requirements.
- Provide an exceptional and on-brand experience to club partners.
- Identify new opportunities and infringement opportunities.
- Travel for business as required.
About Les Mills
Les Mills is a global fitness company whose group training programs engage millions of people each week.
The Dubai-based team manages operations across more than 20 countries in the Middle East, Africa, and surrounding markets.
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