linkedin
Customer Experience Manager
PT. INDO MINERAL PRIMA
Dubai, UAE
Part-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer experienceCustomer service operationsCustomer feedback analysisPerformance analyticsCRM platformsCustomer support tools
Role Overview
Full-time Customer Experience Manager in the Customer Experience & Service Excellence department.
Leads initiatives to improve customer satisfaction, client relationships, and experiences across interactions.
Key Skills for This Role
Customer experienceCustomer service operationsCustomer feedback analysisPerformance analyticsCRM platformsCustomer support tools
Full Job Posting
Role overview
Full-time Customer Experience Manager in the Customer Experience & Service Excellence department.
Leads initiatives to improve customer satisfaction, client relationships, and experiences across interactions.
Responsibilities
- Develop customer experience strategies for satisfaction, retention, and business growth.
- Oversee customer service operations and service standards across communication channels.
- Analyze customer feedback, surveys, and metrics to identify improvements.
- Lead, coach, and support customer-facing teams.
- Resolve escalated customer concerns effectively and promptly.
- Collaborate across sales, marketing, product, and operations to improve the customer journey.
- Set service guidelines, workflows, and best practices.
- Monitor KPIs, report findings, and recommend actions.
- Identify customer behavior trends and build engagement and loyalty initiatives.
- Lead continuous improvement projects for service quality and satisfaction.
What the employer is looking for
- Strong leadership, communication, and relationship-building skills.
- Problem-solving ability and a customer-first mindset.
- Understanding of customer experience, customer success, client relations, or service operations.
- Ability to turn feedback analysis into practical solutions.
- Familiarity with CRM platforms, customer support tools, and performance analytics.
- Organization, prioritization, sound judgment, and confidence handling complex customer concerns.
- Proactive approach to service innovation and continuous improvement.
What the employer offers
- Opportunities to lead impactful customer experience initiatives and influence loyalty and business performance.
- Collaborative workplace emphasizing empathy, teamwork, and innovation.
- Exposure to customer insights, service analytics, and improvement projects.
- Professional development and leadership growth opportunities.
- Competitive compensation and benefits package.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career