Customer Experience Manager

Job title**: Customer Experience Manager

• **Location:** UAE (Field-based)

About The Job

About Sanofi

Main Responsibilities

• Map, segment, and develop deep knowledge of key accounts (Centers of Excellence and autoimmune diabetes care pathway) to drive Tzield adoption and patient access
• Build and maintain strategic relationships with key stakeholders including endocrinologists, immunologists, and clinical decision-makers
• Develop and execute account activation plans that remove operational barriers to screening, referral, and treatment access
• Co-create tailored solutions with account decision-makers to enable full commercial activation and formulary inclusion
• Leverage omnichannel engagement strategies (face-to-face, digital, social media) to deliver personalized, high-impact interactions with key accounts
• Collaborate cross-functionally with Market Access and field-based teams to address account needs and ensure effective pull-through
• Gather and share field insights to inform customer segmentation, persona development, and commercial strategy
• About you
• **Experience:** Minimum 5 years of pharmaceutical, biotech, or medical device sales experience, including in the UAE; experience in Type 1 Diabetes, specialty, or rare disease is strongly preferred
• **Soft and technical skills:** Excellent communication and stakeholder engagement skills; outstanding networking and negotiation capabilities; account management mindset with a solution-oriented approach; strong commercial acumen and strategic thinking; digital and analytical skills to turn data into actionable insights; agile, self-driven, and comfortable operating in complex environments
• **Education:** Bachelor's degree in pharmacy or a medical/life sciences field
• **Languages:** Fluency in English is required; Arabic is a plus
• Why choose us?
• Be part of a truly pioneering mission – helping protect people from developing Type 1 Diabetes with one of the most innovative treatments in autoimmune care
• Drive meaningful impact at scale in a company whose medicines reach more than 100 million people each year
• Shape the future of T1D care in the UAE, building the infrastructure and relationships that will define how patients access treatment for years to come
• Work in a digital- and AI-powered organization that values bold ideas, modern ways of working, and continuous innovation
• Stretch your career in a development-rich environment with opportunities across functions, regions, and the full product lifecycle
• Thrive in an inclusive, collaborative culture where your field insights directly influence strategy and patient outcomes
• Enjoy a well-rounded rewards package that supports your success – with top-tier healthcare, flexible working, and 14 weeks of gender-neutral parental leave
• **Pursue** *Progress*. **Discover** *Extraordinary*.
• Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do.
• We invest in you to reach further, think faster, and do what's never-been-done-before.
• You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve.
• Ready to chase the miracles of science and improve people's lives?
• Let's Pursue *Progress* and Discover *Extraordinary* – together.
• At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
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