Customer Experience Manager

Bring experience in strategy development, business planning, governance, assurance, risk management or change oversight Demonstrate understanding of the operational risk management framework and how to evidence risks and controls proportionately Apply analytical and problem-solving skills to turn complex evidence into clear priorities, options and recommendations Communicate clearly in writing and verbally, including influencing and providing constructive challenge with senior stakeholders Use sound judgement to balance strategic, people, customer, commercial, operational and regulatory considerations Build governance, management information and assurance approaches that support effective decisions and clear accountability Bring experience of workforce planning, organisational capability, talent, succession, engagement and colleague development Coordinate competing priorities, dependencies and deadlines while maintaining robust reporting and escalation