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Customer Experience MANAGER
Sherman Mineral Indonesia
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Customer experience strategyCustomer journey managementService qualityCustomer feedback analysisCustomer behavior analysisCRM tools
Role Overview
The Customer Experience Manager will enhance customer satisfaction, engagement, and loyalty across all touchpoints.
The role collaborates across teams to improve service quality, strengthen customer relationships, and establish consistent experience standards.
Key Skills for This Role
Customer experience strategyCustomer journey managementService qualityCustomer feedback analysisCustomer behavior analysisCRM tools
Full Job Posting
Role description
The Customer Experience Manager will enhance customer satisfaction, engagement, and loyalty across all touchpoints.
The role collaborates across teams to improve service quality, strengthen customer relationships, and establish consistent experience standards.
Core responsibilities
- Develop customer experience strategies.
- Analyze customer feedback and behavior and identify service improvement opportunities.
- Drive initiatives for seamless, personalized customer journeys.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, Hospitality, or a related field.
- Strong understanding of customer experience, customer journey management, and service quality principles.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong communication, leadership, and stakeholder management abilities.
- Ability to turn customer feedback analysis into actionable improvements.
- Familiarity with CRM, customer analytics, survey, and experience management tools.
- Strong project management and organizational skills.
- Customer-centric, collaborative, and results-oriented mindset.
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