Customer Experience Manager
Role Overview
Lead customer experience initiatives, improve service quality, and build a consistent, customer-focused experience across touchpoints.
The role is based in Dubai and is full-time and on-site.
Key Skills for This Role
Full Job Posting
Role overview
Lead customer experience initiatives, improve service quality, and build a consistent, customer-focused experience across touchpoints.
The role is based in Dubai and is full-time and on-site.
Customer experience responsibilities
- Develop and implement customer experience strategies aligned with business objectives.
- Map and improve customer journeys across multiple channels and touchpoints.
- Monitor customer feedback, satisfaction, and experience metrics; identify service gaps and lead initiatives to improve satisfaction.
- Work with Customer Service, Sales, Marketing, and Operations teams.
- Analyze customer data and translate insights into actionable improvements.
- Establish and monitor CX KPIs, dashboards, and performance reports.
- Manage escalated customer experience issues and identify root causes.
- Develop customer-focused processes, standards, and service guidelines.
- Present customer insights and improvement recommendations to senior management.
Qualifications
- Bachelor’s degree in Business, Marketing, Management, or a related field.
- 5–8+ years of experience in customer experience, customer service, or service management.
- Proven experience leading customer experience improvement initiatives.
- Strong understanding of customer journey mapping and CX measurement.
- Excellent analytical, communication, and problem-solving skills.
- Strong stakeholder-management and project-management abilities.
- Experience with CRM, customer feedback, and analytics platforms is preferred.
- UAE or GCC experience is an advantage.
Why join
- Shape customer experience strategies and drive measurable improvements in customer satisfaction.
- Collaborate with senior leaders and cross-functional teams.
- Turn customer insights into business solutions and build a career in Dubai.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at None of Your Damn Business
Asset Management Managerr
, UAE
The employer is seeking an Asset Management Manager to oversee asset performance, identify value-creation opportunities, and support investment and operational decisions. The role requires a relevant bachelor’s degree pr
Accounting Managerr
, UAE
The employer is seeking an Accounting Manager to oversee accounting operations, strengthen financial controls, and support accurate reporting. The role requires at least five years of professional accounting experience,