Customer Experience Expert

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

Rostered Hours: Tuesday to Saturday, 8:00am–1:00pm (25 hours per week)

Flexibility: Some Saturdays may be full‐day shifts, with a rostered weekday off to balance hours. Full‐day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings

You will be responsible for:

Delivering warm, professional face‐to‐face customer service

Selling of Vehicle Accessory Products

Greeting customers and visitors with a positive, helpful attitude

Managing phone, email and in‐person enquiries

Supporting the Service Centre Manager with daily operations

Updating customers on repair lead times

Conducting basic repair inspections on vehicles

Educating customers on our full range of services

Scheduling repair bookings and managing workflow

Issuing invoices and raising job authorities

Resolving customer concerns and following up queries

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

Strong customer service experience (face‐to‐face preferred)

Excellent verbal and written communication skills

Professional presentation and a positive attitude

Ability to problem‐solve and create customer‐focused solutions

Strong time management and ability to prioritise in a busy environment

Intermediate–advanced Microsoft Office skills

Administration experience supporting daily operations

Comfortable with sales and confident in educating customers on additional services

A current driver’s licence (essential)

Full Australian work rights (essential)

Supportive, collaborative team culture

Opportunities for growth and development

Competitive hourly rate

Reward & Recognition programs

Work with a respected national brand

If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.