Customer Experience Coordinator

Comprehensive Onboarding & Training – We set you up for success with structured support, so you can hit the ground running.

Medical, Dental & Vision Coverage – Your health matters to us, and we offer comprehensive plans to keep you and your family covered.

Employer-Paid Short-Term & Long-Term Disability Insurance – Income protection when you need it most.

Employer-Paid Life Insurance – Peace of mind for you and your loved ones.

401(k) with Company Match – We help you plan for the future with a solid retirement plan and employer contributions.

Generous PTO – We believe in taking time to recharge. Enjoy vacation days, paid holidays, and personal time off.

Paid Day Off for Your Birthday – Celebrate your day, on us.

Growth Opportunities – Your path doesn't stop here. We promote from within and support your development every step of the way.

Team Events & Gatherings – From barbecues to holiday parties, we value time spent building relationships beyond the desk.

Office Culture That Respects You – Work in an environment that values your voice, respects your time, and supports your success.

Full job details below:

The Customer Experience Coordinator role plays a pivotal part in ensuring exceptional customer service for both internal and external stakeholders. Responsibilities encompass coordinating field service technicians' schedules, managing customer inquiries, and handling daily administrative tasks to uphold a superior level of customer experience.

High school diploma or equivalent; two plus years of coordinator experience or a similar role, or an equivalent combination of education and experience.

Proficient in spoken and written English, with the ability to effectively communicate and present information to various stakeholders.

Comfortable with basic mathematical concepts and their practical application in day-to-day tasks.

Strong problem-solving skills and the ability to interpret instructions accurately.

Proficient in using inventory and scheduling software, internet applications, spreadsheet software (Excel), and word processing software.

Sitting for prolonged periods at a desk while using a computer.

Typing and using a mouse frequently throughout the workday.

Occasionally standing and walking within the office to retrieve files or documents.

Lifting and carrying light office supplies, such as paper or small packages, typically weighing up to 10 pounds.

Reaching and bending to access file cabinets and shelves.

Using a telephone for extended periods to communicate with customers.

Visual acuity to read and interpret documents, emails, and computer screens.

Hearing ability to understand and respond to customer inquiries and communicate with colleagues.