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Customer Experience Associate
Pharma Catalyst
Sharjah, UAE
Full-time
Entry
Onsite
Discovered Today
Customer serviceCustomer inquiry handlingCustomer issue resolutionEmail communicationPhone communicationOnline chat
Role Overview
Customer Experience Associate role with Pharma Catalyst.
The posting lists both full-time and part-time employment and both on-site and hybrid work arrangements, without specifying which applies to this role.
Key Skills for This Role
Customer serviceCustomer inquiry handlingCustomer issue resolutionEmail communicationPhone communicationOnline chat
Full Job Posting
Position
Customer Experience Associate role with Pharma Catalyst.
The posting lists both full-time and part-time employment and both on-site and hybrid work arrangements, without specifying which applies to this role.
Job responsibilities
- Respond to customer inquiries through email, phone, online chat, and other communication channels.
- Provide accurate product, service, and company policy information.
- Assist with customer requests, feedback, and general concerns.
- Resolve issues professionally and escalate complex cases when necessary.
- Maintain accurate customer records and follow up on outstanding requests.
- Coordinate with internal teams to provide timely customer support.
- Identify ways to improve customer satisfaction and service quality.
Minimum requirements
- High school diploma or equivalent; fresh graduates are welcome.
- Good verbal and written communication skills; basic computer skills and familiarity with email and online communication tools.
- Strong interpersonal skills, customer-focused attitude, and ability to multitask and work effectively in a team.
- Responsible, patient, organised, and willing to learn.
- Previous customer service experience is an advantage but is not required.
What the employer offers
- Competitive salary and benefits package; no salary amount or pay cadence is provided.
- On-the-job training, ongoing support, and a friendly, supportive work environment.
- Professional development and career advancement opportunities.
- Experience in customer service and relationship management.
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