Customer Experience Associate (Onsite)

What You’ll Do

What We’re Looking For

Job Requirements

• Sales experience preferred but not required
• Strong computer proficiency — comfortable navigating multiple systems at once
• CRM experience (Salesforce a plus)
• Typing speed of 60+ WPM (Test here: https://10fastfingers.com/typing-test/english )
• Excellent attention to detail, organization, and multitasking skills
• Prior experience in custom manufacturing is a plus, but not required
• Typing speed of 60+ WPM
• (Test here: https://10fastfingers.com/typing-test/english )
• Why You’ll Love Working Here
• On-site food market
• Casual dress code
• Regular company events (Food Truck Fridays, happy hours, holiday parties)
• Paid time off
• Health, Dental & Vision insurance
• 401(k) with company match
• No-cost life insurance
• Employee discounts on custom apparel
• Strong customer service mindset with a passion for helping people
• Confident communicator
• Comfortable juggling multiple tasks in a fast-paced team environment
• Creative, detail-oriented, and solution-focused
• Ability to think outside the box and problem-solve independently

Why You’ll Love Working Here

Preferred Qualifications

• Sales experience preferred but not required
• CRM experience (Salesforce a plus)
• Prior experience in custom manufacturing is a plus, but not required

Responsibilities

• Assist customers via phone and email
• Provide accurate order support
• Act as a key point of contact between customers and internal departments to ensure satisfaction and timely delivery
• Complete time-sensitive follow-ups
• Serve as an advocate for customers by resolving complex or escalated issues with thoughtful, customer-focused solutions
• Partner with Sales, Customer Experience, and internal teams to ensure product issues are resolved efficiently
• Strong customer service mindset with a passion for helping people
• Confident communicator
• Comfortable juggling multiple tasks in a fast-paced team environment
• Creative, detail-oriented, and solution-focused
• Ability to think outside the box and problem-solve independently